We pride ourselves on providing accurate, honest up-front charges to our customers.  Here's what we offer:

What We Offer 

Free Diagnosis

Let us diagnose the problem for you, free of charge. We'll talk you through collecting the information needed to allow s to accurately give you a price to repair your computer, and a timescale.

Free Telephone Support 

No matter where you bought your computer from, we're always happy to offer you a free telephone support service. You can talk to us about your problem and we'll tell you how to put it right, so you can either do it yourself, or let us do it for you.

Remote Control & Support over the Internet  

If you've got a working Internet connection, you can download a small program from our website which will allow us to connect in to your computer and diagnose or fix the fault for you.

Our Engineers 

Our engineers are available most evenings after 6pm and before 10pm to visit your premises or discuss your problems over the phone or Internet. 

Our engineers are highly trained and experienced. 

Our Charges

Here's how we work our charges:

Standard Fault Call-Out 

• £20 call-out charge
  To cover the cost of getting to you
• £30 fix charge
  To cover our time fixing your problem.

Internet Call-Out

• £30 fix charge
  To cover our time fixing your problem.
  

Using the latest in secure, modern remote administration technology, you can allow us to connect to your computer to allow us to perform diagnosis and repair. If we determine that it can be fixed this way, we will request a payment of £30 before work commences.

If we can't fix it you don't pay for it

If for any reason we are unable to fix your computer we won't charge you to do so, so that all that is payable is the call-out fee, if applicable.